Retail Asia Conference

10:30 – 11:00

(30 minutes)

Opening Remarks: Retail Megatrends

As opening address to the 2024 Retail Asia Conference,  Mr Pascal Martin will present seven Mega Trends that will be shaping the global retail landscape over the next ten years, from shifts in economic power between geographies, to the impact that demographic trends, health consciousness and evolving personal values will have on consumer behaviour and preferences. He will also review the state of the battle between online and traditional retailers and how omnichannel is emerging as the clear winner for now, until new disruptors enter the battlefield. He will discuss how technology, data analytics and AI are going to affect supply chains, merchandising plans, customer experiences and loyalty programs, and how retailers will have to cope with climate change and sustainability concerns.

Mr Pascal Martin Senior Partner, OC&C Strategy Consultants

11:00 – 11:45

(45 minutes)

Panel Discussion

Driving Success: Technology-driven Solutions for Leading Brands in Southeast Asia’s eCommerce Revolution
Supported by Hong Kong eCommerce Supply Chain Association

The rapidly growing eCommerce market in Southeast Asia presents immense opportunities for brands seeking to expand their presence and capitalize on the region’s burgeoning digital economy. Over the next 2-5 years, this market is projected to experience exponential growth, driven by factors such as increasing internet penetration, rising consumer purchasing power, and a shift towards online shopping.

During the panel session, our esteemed C-Level executives will provide in-depth insights into the factors fueling this growth and how Hong Kong brands can strategically position themselves to succeed in this dynamic landscape. They will share their expertise on leveraging technology-driven solutions to navigate the challenges and capitalize on the vast opportunities presented by the Southeast Asian eCommerce market.

	Moderator
	Mr Terry Chan Chairman, Hong Kong eCommerce Supply Chain Association; Founder & CEO, JUSTT GROUP
	Panellists
	Mr Alan Chan Founder & CEO, Omnichat
	Mr Taurus Cheung Co-founder, ShipAny

11:45 – 12:10

(25 minutes)

Retail Transformation in the Age of Technology & Analytics

In today’s rapidly evolving retail landscape, technology and analytics play a pivotal role in shaping customer experiences and driving business growth. Explore shifts in consumer behaviour and their impacts on experience expectations, the metrics industry leaders are using to inform their investments in enhancing sales and service, and how to factor in the trust variable.

Ms Audrey Menard Director in KPMG’s Strategy & Operations, KPMG

14:00 – 14:45

(45 minutes)

Panel Discussion

Revolutionizing Retail in the Era of AI
Supported by NEXX

Join us for an engaging 45-minute panel discussion as we delve into the future of retail in the age of Generative AI. Our esteemed experts will explore key topics, shedding light on how cutting-edge technologies are reshaping the retail experience. 

Agenda Highlights
Immersive Technologies Unleashed:
Discover how Gen AI, Big Data, and Cloud technology converge to create immersive retail experiences. Explore practical applications that enhance customer engagement and drive sales. 

Client Journeys Redefined:
Uncover the challenges and opportunities in identifying and crafting personalized client journeys. Learn strategies to create seamless, memorable interactions across touchpoints. 

Marketing and Royalty Optimization:
Dive into the world of Gen AI-powered marketing campaigns. Maximize customer loyalty and revenue through data-driven insights. 

Global Horizons:
Explore cross-border opportunities for retailers. Gain insights into leveraging intelligent logistics to transcend geographical boundaries, thereby unlocking new pathways for growth. 

	Moderator
	Mr Mann Yim Chairman, NEXX
	Panellists
	Mr Alan Chan General Manager, Adobe Hong Kong & Macau
	Mr Angus Tsang CFO, CN Logistics
	Mr Ken Or Director of Corporate Strategy, Tam Jai International
	Mr William Chan General Manager, Customer Innovation, Hang Lung Properties

14:45 – 15:45

(60 minutes)

Panel Discussion

Demystifying The Myth of Travellers’ Consuming Cognition

As the global tourism industry and buyers’ behaviour continue to evolve in an unprecedented pace, better understanding and analysing travellers’ nowadays purchasing behaviour will be the trump card for business success.

The expert travel retail panellists in this session will provide a dissection of the fascinating world of tourism and explore the various consumption patterns exhibited by travellers. By deep dive examining the choices of tourists make when acquiring goods, services, and experiences, participants can gain valuable insights into their preferences, motivations, and the impact of their consumption on local economies, cultures, and the environment. Join us as we unravel the complexities of travellers’ consuming cognition and shed light on their significance in shaping the future of travel.

	Moderator
	Dr Benson Tang Director – Tourism and Corporate Travel, Informa Markets Asia
	Panelists
	Dr Francis Ling Chief Financial Officer, Langham Hospitality Group
	Mr Kenny Sham General Manager, Hong Kong & Macau, Klook
	Mrs Jennifer Su Tan Executive Director & Executive Vice President, S.A.I. Leisure Group Company Limited; Chief Administrative Officer, Chairman Office, Luen Thai Group Limited

15:45 – 16:30

(45 minutes)

Presentation

Navigating the New Digital Era: The Future of Retail 

Join Olivia Lee, Web3 Strategist and Co-founder of LIVVIUM, as she embarks on a visionary exploration into the future of retail- a domain where digital innovation meets customer-centric strategies. Then, hear from the panel of experts, where they will dive into the pioneering use cases that redefine shopping experiences, from integration of cutting-edge AI technologies, digital identities, phygital twins and digital product passports to the personalized intricacies of the customer journey. With a keen eye on the transformative potential of Web3, Olivia will unveil the new era that awaits us in the retail landscape.

Ms Olivia Lee Livvium

Panel Discussion

Future-Ready Retail: Bridging Innovation and Connectivity in the Age of Immersive Consumer Experiences

	Moderator
	Ms Olivia Lee Livvium
	Panellists
	Mr Christopher Cheung CTO, DTTD
	Mr Lewis Lupton Chief Digital Officer, Shadow Factory
	Ms Sally Yau Founding Partner, Spin Fashion